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Peak season 2018: What did we learn?

As we exit peak season 2018, retail’s vital signs look good: a MasterCard study found sales were up 5.1 percent to more than $850 billion, the best holiday shopping season in six years, and online...

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What's trending in warehouse management? Things to watch in 2019

From shifting consumer expectations, to a growing dependence on data and innovative technologies such as AI and robotics, 2018 marked a dramatic change in retail warehouse management. The...

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All the news that's fit to pack: The top fulfillment stories of 2018

2018 has been a year of evolution for the supply chain. From new technology and processes to shifting consumer desires and expectations, the warehouse has faced its share of disruptions while...

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Preparing for the unknown unknowns - the art of warehouse management in an uncertain era

Listening to the latest Brexit debates I was reminded of former US defence secretary Donald Rumsfeld’s infamous speech in 2002 about the “unknown unknowns.”

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Warehouse management lessons from 2018 Black Friday and Cyber Monday

As the tidal wave of Thanksgiving shopping slowly rolls into the slightly calmer peak season rhythm, retailers can learn a great deal about warehouse management from 2018 Black Friday and Cyber...

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Scale with the sale: How to manage rapid growth in direct sales

Direct selling continues to grow in popularity both within the United States and globally. According to the Direct Selling Association’s Growth and Outlook Report, direct selling accounted for...

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More warehouses, one solution: Three ways a WMS powers multi-site fulfillment

Demand for fulfillment space is high, as more companies fill their warehouses to the brim with SKUs. According to Logistics Management’s 2018 warehouse/distribution center survey, 75 percent of...

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Walking the tightrope: On-time delivery vs. shipping accuracy

According to a study conducted by Retail TouchPoints, 49 percent of warehouse managers see customer expectations around delivery times as their most significant last mile challenge. But the rise...

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Small is beautiful - tackling the challenge of fast fulfilment

I recently had an interesting conversation with a senior manager of a major high street retailer. We were discussing online order fulfilment and the frustration of trying to keep up with the...

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Never too early: Three metrics to track this peak season for next year's improvements

By now, your organization is likely deep into peak season planning – which means the time has come and gone to re-evaluate your fulfillment processes for this year’s rush. From here on, the focus...

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